Refund policy

At Palm Springs Mile, customer satisfaction is important to us. We want you to feel confident shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Policy

We offer a 30-day return policy from the date your order is delivered. You must contact us within this period to request a return.

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 30 days of delivery.
The product must be shipped back within 14 days of return approval.
The item must be returned in its original packaging.
The product must be unused, undamaged, and in new condition.
You must provide your order number or proof of purchase.

Items that do not meet these requirements may not be eligible for a return, subject to applicable consumer protection laws.

2. How to Request a Return

To initiate a return, contact our customer support team by email at support@palmspringsmile.com.

Please include the following information in your email:

Your order number
The product you wish to return
The reason for the return
Photos of the product, if it is damaged or defective

Our team will review your request and provide instructions for returning the item. Please do not ship any products back before receiving return instructions from us.

3. Refund Policy

We aim to process approved refunds within 10 days of refund approval.

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method.
Your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges may be non-refundable unless otherwise required by applicable law.
If your refund is not received within a reasonable time after approval, please contact us for assistance.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at support@palmspringsmile.com as soon as possible.

Include your order number, a description of the issue, and clear photos of the product if available. We will review your case and work with you to find an appropriate resolution.

5. Return Shipping Costs

Customers may be responsible for return shipping costs unless the item is damaged, defective, incorrect, or applicable law requires otherwise. Our customer support team will provide return shipping instructions when your request is approved.